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In case your grievance is not settled through other modes of grievance redressal machinery, you can meet the Genreral Manager, Western Railway o­n following day and timings

General Manager will meet the general public from 11.00 hrs to 12.00 hrs and the staff from 17.00 hrs to 18.00 hrs o­n every Monday. This is in addition to the meetings with the public and the staff with prior appointments.

Since General Manager is required to move out of his office at short notice, sometimes due to unforeseen reasons/circumstances, both public and staff are requested to confirm the availability of the General Manager before coming to the office for the redressal of their grievances.

Before meeting the General Manager, the public should contact the Chief Office Suprintendent (Public Grievances) in the office of Dy. General Manager (G) at Ground Floor, Western Railway HQs Building, Opposite Churchgate Station (East) with a copy of their complaint/issues and previous correspondence one hour before the scheduled timings of meeting o­n the nominated day so that the General Manager may be briefed about the details of the complaint before the meeting. The Chief Office Suprintendent (Public Grievances) can be contacted o­n phone number 022-67622027 from 10.00 AM to 06.00 PM from Monday to Friday (working day). The complaints can also be mailed at

Similarly, the staff will be required to contact the Office Superintendent (Welfare) in the office of Dy. Chief Personnel Officer (W) along with the copy and previous correspondence of their complaints in the same building o­ne hour before the scheduled timings o­n the nominated day of meeting. The Office Suprintendent (Welfare) can be contacted o­n phone number (676) 22077 from 10.00 AM to 06.00 PM from Monday to Friday (working day).

It is note worthy that the public and the staff should come for the redressal of o­nly those grievances which have not been redressed at lower level.

Source : Western Railway CMS Team Last Reviewed on: 23-09-2015  

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