General Managers Meeting with General Public / Staff
If a complainant is not satisfied with automated Grievance Redressal Mechanism (CPGRAMS-http://pgportal.gov.in & COMS - http://www.coms.indianrailways.gov.in or SMS on 9717630982) or meeting with other Officers (PHOD/HOD at HQ level, DRM/Branch Officers at Division level) he can seek redressal at the level of General Manager.
General Manager will meet the customers / public / staff on every Monday (Working day) from 17:00 Hrs to 18:00 Hrs.
Process to be followed by customer/Public for meeting the General Manager
· Please email your grievance details email@example.com fix up date / time.
· You can also meet Chief Office Superintendent (Public Grievances) in the office of Secretary (Public Grievances)
Address : Annex Building, Ground Floor, Western Railway HQ.
Contact no. : 022 67622027.
Process to be followed by staff for meeting the General Manager
· Please contact the Office Superintendent (Welfare) in the office of Dy. Chief Personnel Officer (W) along with the copy and previous correspondence of complaint in the same building one hour before the scheduled timings on the nominated day of meeting.
Address : 3rd Floor, Old Building, Western Railway HQ.
Contact no. : 022 67622084.