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General Managers Meeting with General Public / Staff

If  a  complainant   is   not   satisfied    with    automated    Grievance    Redressal   Mechanism     (CPGRAMS-      &     COMS - or SMS on 9717630982) or meeting with other Officers (PHOD/HOD at HQ level, DRM/Branch Officers at Division level) he can seek redressal at the level of General Manager.

General Manager will meet the customers / public / staff on every Monday (Working day) from 17:00 Hrs to 18:00 Hrs.

Process to be followed by customer/Public for meeting the General Manager

· Please email your grievance details fix up date / time.

· You can also meet Chief Office Superintendent  (Public Grievances) in the office  of Secretary (Public Grievances)

Address : Annex Building, Ground Floor, Western Railway HQ.

                Churchgate, Mumbai.

Contact no.    : 022 67622027.

Process to be followed by staff for meeting the General Manager

·   Please contact the Office Superintendent (Welfare) in the office of Dy. Chief Personnel Officer (W) along with the copy and previous correspondence of complaint in the same building o­ne hour before the scheduled timings on the nominated day of meeting.

 Address          :        3rd Floor, Old Building, Western Railway HQ.

Churchgate, Mumbai.

Contact no.    :         022 67622084.

Source : Western Railway CMS Team Last Reviewed on: 07-06-2017  

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