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Press Release No. 2020/0331-03-2020
MUMBAI
CANCELLATION OF ALL TRAIN SERVICES BY INDIAN RAILWAYS IN THE WAKE OF COVID-19 w.e.f MIDNIGHT OF 22ND MARCH to MIDNIGHT OF 31st MARCH, 2020

CANCELLATION OF ALL TRAIN SERVICES BY INDIAN RAILWAYS IN THE WAKE OF COVID-19 w.e.f

MIDNIGHT OF 22ND MARCH to MIDNIGHT OF

31st MARCH, 2020

Railways relaxes Refund rules temporarily for the convenience of passengers in the wake of Corona pandemic

 Full refund for all cancelled trains will be taken till 21.06.2020

In continuation of the measures taken in the wake of COVID-19, Ministry of Railways has decided that all passenger train services o­n Indian Railways including Premium trains, Mail/Express trains, Passenger trains, Suburban Trains, Kolkata Metro Rail, Konkan Railway etc shall be cancelled till the 2400 hrs of 31.03.2020. However, bare minimum level of services of suburban trains and Kolkata Metro Rail shall continue upto 2400 hrs of 22.03.2020.

According to press release issued by Shri Ravinder Bhakar - Chief Public Relations Officer of W. Rly, in the light of the o­ngoing emergency situation due to COVID 19 and the health hazards thereto to our passengers, all passenger carrying train services including suburban trains have been cancelled till 31st March 2020, as per Railway Boards directives. However, the trains which have already commenced their journey, prior to 04.00 hrs of 22.03.2020, will run up to their destinations and adequate arrangements shall be made for the passengers, who have commenced their journey during the travel and at their destinations.  Therefore, it is informed that all the UTS and PRS counters o­n W.Rly shall remain closed till 31.03.2020. There shall be no booking of tickets nor Ticket Refunds during the period. Passengers can however book reserved tickets / claim Refund of E-tickets o­nline through IRCTC website.

Shri Bhakar further stated that to make it more convenient for passengers in the present scenario, adequate arrangements have been made to facilitate hassle-free refund to passengers affected by train cancellations. It is hereby informed that Railway Board has relaxed the refund rules for tickets and its period specially to meet the situation and convenience of passengers. Full refund for all cancelled trains will be taken till 21.06.2020 and hence, passengers are requested to refrain from rushing to the counters immediately for refund and maintain social distancing till the pandemic of Corona virus is suitably contained.

In addition to the above, there shall be no booking of fresh Parcel traffic during the period. However,movement of goods trains will continue in order to ensure the essential supplies in various parts of the country.

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