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चिकित्सा विभाग

पश्चिम रेलवे का चिकित्सा विभाग व्यापक स्वास्थ्य सेवाएं अर्थात प्रशासनिक,उपचारात्मक,निवारक औरप्रोत्साहन सेवाएं प्रदान करता है।ये सेवाएं तीन स्तरों पर प्रदान की जाती हैं अर्थात स्वास्थ्य इकाइयाँ (प्राईमरी हेल्थ केयर - बेसिक हेल्थ केयर ), उप मंडल, मंडल अस्पताल, कारखाना अस्पताल (सेकेंडरी हेल्थ केयर - स्पेशियलिटी - हेल्थ केयर) और जोनल अस्पताल ( टेर्शियरी हेल्थ केयर - स्पेशियलिटी और सुपर स्पेशियलिटी हेल्थ केयर)

चिकित्सा विभाग, भारतीय रेलवे पर चिकित्सा और स्वास्थ्य सेवाओं के पैटर्न के अनुरूप एक सुगठित संगठन के जरिए व्यापक स्वास्थ्य सेवाएं प्रदान करता है। सेवारत रेलवे कर्मचारी और उनके परिवार के सदस्य और आश्रित, सेवानिवृत्त रेलवे कर्मचारी, उनके परिवार के सदस्य और आश्रित और कुछ अन्य श्रेणियों के कर्मचारी जैसे ठेकेदार, श्रमिक, विक्रेता, लाइसेंस प्राप्त पोर्टर आदि सहित लाभार्थियों की संख्या लगभग5.5 लाख हैं।

इन सेवाएं, 1 क्षेत्रीय अस्पताल; 1 कार्यशाला अस्पताल;  5 मंडल अस्पताल और 2 उप-मंडल अस्पताल;  56 स्वास्थ्य इकाइयाँ और 9 लॉकअप डिस्पेंसरी नेटवर्क के जरिए प्रदान की जाती हैं।   


Medical department of Western Railway provides comprehensive health care i.e. Administrative, Curative, Preventive and Promotive services. These services are provided at three levels i.e. Health Units (Primary Health Care- basic health care), Sub divisional, Divisional Hospitals,  Workshop Hospital (Secondary Health Care - speciality health care) and Zonal Hospital (Tertiary Health Care - specialty & super specialty health care).

The Medical Department, in keeping with pattern of Medical & Health services on Indian Railways provides comprehensive health care through a close-knit organization. The beneficiaries numbering 5.5 Lakhs, include serving railway employees and their family members and dependents, retired railway employees, their family members and dependents and certain other categories of staff such as contractors, labour, vendors, licensed porters etc.

The services are provided through a network of 1 Zonal Hospital; 1 Workshop Hospital; 5 Divisional hospitals and 2 Sub-divisional hospitals; 56 Health Units and 9 Lockup dispensaries.

Services Available at Hospitals: 

             Implementation of Health Delivery System & Emergency Treatment in Rly empanelled Hosp. -Guidelines.

             Guidelines for empanelment of CGHS empanelled Hospitals.






4(b) (i)

The particulars of its organization, functions and duties

Organization Chart

Working Charter

4(b) (ii)

The powers and duties of its officers and employees

The duties performed by the Officers are the same as that  of supervisory and decision making.

Duty List

Besides this, office orders are also issued from time to

time whenever any changes in the duty list.

4(b) (iii)

The procedure followed in the decision making process, including channels of supervision and accountability;

·The procedure/norms set for discharge of functions are   as per the provisions contained in various   codes/manuals.

·The general procedural instructions are also reiterated/   issued from time to time.

4(b) (iv)

the norms set by it for the discharge of its functions

Click Rly Board’s site for codes & Manuals

4(b) (v)

The rules, regulations, instructions, manuals and records, held by it or under its control or used by its employees for discharging its functions;

A number of rules, regulations, instructions, codes, manuals, Acts, etc. have already been published and in use by the railway employees for discharging their functions. The instructions/policy issued by Railway Board  is published on the Railway Board website.

Click Rly. Board's site

4(b) (vi)

A statement of the categories of the documents that are held by it or under its control;

The Rly. Board Policy Circulars, Important letters from the  Board and other departments, JPOs, Agreements, etc.

Click Rly. Board's site

Health  Directorate

4(b) (vii)

the particulars of any arrangements that exists for consultation with, or representation by the members of the public in relation to the formulation of its policy or implementation thereof;

·No specific consultant existing for Medical

 department. The public interference is covered by commercial department, through Railway User’sconsultative committee.


4(b) (viii)

A statement of the boards, councils, committees and other bodies consisting of two or  more persons constituted as its part or for the purpose of its advice, and as to whether   meetings of those boards, councils, committees and other bodies are open to the public, or the minutes of such meetings are accessible for public;

No such committee specific to Medical department exist.

4(b) (ix)

A directory of its officers and employees;

Click for Telephone Nos

4(b) (x)

The monthly remuneration received by each of its officers and employees, including the  system of compensation as provided in its regulations;

It is decided by Ministry of Finance and Ministry of Railway to specified grade of officers & staff. This item is dealt by Accounts department.

4(b) (xi)

The budget allocated to each of its agency, indicating the particulars of all plans, proposed expenditures and reports on disbursements made;

Click for Pink Book

4(b) (xii)

The manner of execution of subsidy programmes, including the amounts allocated and the details of beneficiaries of such programmes;

Does not pertain to Medical Department.

4(b) (xiii)

Particulars of recipients of concessions, permits or authorizations granted by it;

Does not pertain to Medical Department.

4(b) (xiv)

the details in respect of the information, available to or held by it, reduced in an electronic form;

     Information relating to organization, its evolution, budget speech, budget highlights, tourist facilities, passenger information, train information, availability of accommodation, status of tickets, internet booking of tickets, a number of codes/manuals, etc. have already been made available on Western Railway website,
        Code and manuals are available on Indian Railways web site at
Click for Railway Board site

4(b) (xv)

the particulars of facilities available to citizens for obtaining information, including working hours of a library or reading room, if maintained for public use.

All issues related to information of Railway Passenger are dealt by commercial department.

4(b) (xvi)

The names, designations and other particulars of the Public Information Officers;

Click for Information

4(b) (xvii)

Such other information as may be prescribed; and thereafter update these publications every year;

Information related to Tenders, press related, Important 


News etc are also available on

Expression of interest (EOI) for empanelment of CGHS/ECHS/ESI Empanelled Hospitals:
  1. EOI
  2. Application forms : Section-I   &  Section-II
  3. Annexure-A
  4. Annexure-B
  5. Annexure-C

       Procurement of Medicines & Drugs:
  1. List of registered firms - Medicines & Drugs
  2. List of registered firms / Distributors  - Surgical & Lab
  3. List of inspected Manufacturers / Factories 
  4. New Drug Policy 2014 (2014/RS(G)/779/13 dated 03-02-2015) -  Please download for criteria for empanelment, annexures and forms regarding Firm registration and inspection of firms for Drugs, Medicines, Consumables, Surgical and Laboratory items
  5. Clarification regarding policy for sub-standard drugs - Drug Policy 2014
  6. Instructions to Registered Firms
  7. Railway Board guidelines regarding registration
  8. Model format for Bank Guarantee for obtaining Performance Guarantee
  9. Check-list for new registration  for Pharmaceutical firms 
  10. ChecK-list for new registration for Surgical Firms

      GSTIN Number of Indian Railways

  1. Gujarat:                          24AAAGM0289C1ZP   
  2. Daman Diu:                    25AAAGM0289C2ZN
  3. Dadra Nager Haveli:      26AAAGM0289C1ZL
  4. Maharashtra:                  27AAAGM0289C2ZI
  5. Madhya Pradesh:           23AAGM0289C1ZR
  6. Rajasthan:                      08AAAGM0289C1ZJ
       Manuals & Codes:   IRMM

      Medical Reimbursement Forms: 


Declaration to be given by firms for updating party master on IPAS.
GST Circular No 44/2020 dated 8th October 2020

Annexure A

Compliance of proactive disclosures u/s 4 of RTI Act by Public Authorities -Information related to foreign and domestic tours by ministers and officials of rank of Joint Secretary to the Government and above, as well as the heads of the Department.

Contact : P&T : 022 22017353 , E-mail :

Source : Western Railway CMS Team Last Reviewed : 14-03-2024  

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