Meeting with General Manager
For Public: If a complainant is not satisfied with automated Grievance Redressal Mechanism
(CPGRAMS - http://pgportal.gov.in
Rail Madad - https://railmadad.indianrailways.gov.in/madad/final/home.jsp
All India Helpline No.139)
or meeting with other Officers (PHOD/HOD at HQ level, DRM/Branch Officers at Division level) he can seek redressal at the level of General Manager.
General Manager will meet the general public / staff on every Monday (Working day) from 17:00 Hrs to 18:00 Hrs.
Process to be followed by General Public for meeting the General Manager
· Please email your grievance details to dpgwr@wr.railnet.gov.in and fix up date / time.
· You can also meet Complaint Inspector (Public Grievances) in the office of Secretary (Public Grievances)
Address : Annex Building, Ground Floor,
Western Railway HQ, Churchgate, Mumbai.
Contact no: 022 67622027
Process to be followed by staff for meeting the General Manager
· Please contact the Office Superintendent (Welfare) in the office of Dy. Chief Personnel Officer (W) along with the copy and previous correspondence of complaint one hour before the scheduled timings on the nominated day of meeting.
Address : 3rd Floor, Old Building, Western Railway HQ.
Churchgate, Mumbai.
Contact no : 022 67622084
